Airline
72 KPIs
Fuel cost as % of total costs
Fuel per block hour
Lost luggage direct versus connect ratio
Nox emissions per 1000 revenue ton miles
Number of involuntary denied boarding per 10,000 passengers.
Number of lost luggage reports per 1,000 passengers
Passenger volume
Percentage of seats utilized (Load factor)
Profit per airplane
Ratio corrective versus preventive maintenance costs per airplane
Ratio corrective versus preventive maintenance time per airplane
Ratio direct versus indirect costs per airplane
Ratio employee costs versus non-employee costs per airplane
Ratio fixed versus variable costs per airplane
Revenue passenger per mile
Revenue per available seat
Revenue per available seat per mile
Revenue seat/passenger-kilometre (RPK)
Revenue tonnekilometre (RTK)
Total noise exceedances per 1000 flight operations
Turnaround time
Vehicle time utilization
12
Metrics & KPIs