Metrics & KPIsAirport
23 KPIs
% of air carrier delays
% of flights diverted
% of ground support equipment certified as a low-emissions vehicle
% of lost bags/luggage
% of national airspace system delays
% of total revenue from non-aviation activities
Average aircraft landing fee
Average Check-in time
Average duration between off-block time and first-bag
Average duration between off-block time and last-bag
Average duration of total check-in
Average immigration time
Average number of check-in counters per flight
Average number of weather delays
Average time in security control
Cost per aircraft movement
Labor cost per aircraft movement
Number of lost luggage reports per 1,000 passengers
Number of noise level infringements as % of flight movements
Passenger satisfaction in terms of traffic volume
Passenger volume
Total noise exceedances per 1000 flight operations
Total received landing & take-off fees