Antivirus & antispyware

7 KPIs

% of systems covered by antivirus/antispyware software

[Systems covered by antivirus/spyware software] percentage of [total systems]

% of systems with latest antivirus/antispyware signatures

[Systems with latest signatures] percentage of [total systems]

% of virus incidents requiring manual cleanup

% of virusses & spyware detected in email

Cost of cleanup of virus/spyware incidents

Number of outgoing virusses/spyware caught

Unit costs of IT service(s)

[cost of providing IT service] divided by [number of units e.g. application transactions, storage GB, number of email accounts, etc.]