ASL Availability management

8 KPIs

% of (critical) infrastructure components with automated availability monitoring

% of availability SLAs met

[number of availability SLAs met] percentage of [number of availability SLAs]

% of outage due to changes (planned unavailability)

[Outage due to planned changes] percentage of [total Outage]

% of outage due to incidents (unplanned unavailability)

% of unplanned outage/unavailability due to changes

[Total unplanned outage due to changes] percentage of [Total unplanned outages]

Availability (excluding planned downtime)

[Actual uptime] percentage of [Planned uptime]

Critical-time failures

Critical-time outage