Audit

14 KPIs

% coverage of total audit universe

% implemented OFI's raised in audits

% of past due corrective actions

% of policies reported with non-conformances

(# Policies with non-Conformance in specific period of time / Total # policies audited in specific period of time)*100

Corrective action response time

Effectiveness of internal audits

Effectiveness of Process Audits

Number of Audit Finding closing more than two weeks

Number of minor finding on ISO 9001 Internal Audit

Number of postponed ISO 9001 Internal Audit caused by Auditee

Number of postponed ISO 9001 Internal Audit caused by Auditor

Number of repeat audit findings

Recurring audit finding instances

Time to respond to legal discovery of records