Backup

10 KPIs

% of backup operations that are successful

% of physical backup / archive media that are fully encrypted

% of test backup restores that are successful

Average time between tests of backup

Average time to restore backup

Average time to restore off-site backup

Mean Time to Repair (MTTR)

Average of time between resolution of incident and start of incident

Mean-time between failure (MTBF)

Unit costs of IT service(s)

[cost of providing IT service] divided by [number of units e.g. application transactions, storage GB, number of email accounts, etc.]