Metrics & KPIsBMF Fulfillment
11 KPIs
% of Orders Requiring Rework
% service offering investment for future infrastructure
Contribution by Channel
Cost of Fulfillment Process
Fulfillment Process Costs as % OpEx
Mean time order to activation
Mean Time to Handle Defects or Rework from Order to Activation
Order to activation time by major process
Total revenue
Unit Cost of Fulfillment
Unit Cost of Selling