Cobit Manage Changes

5 KPIs

% of backed-out changes

[number of closed changes which were not carried out or were rolled back] percentage of [total number of changes closed]

% of backlogged/neglected change requests

[Backlogged change request] percentage of [total change request]

% of implemented changes not approved (by management / CAB)

% of unauthorized implemented changes

% of urgent changes

[number of opened urgent changes] percentage of [total number of changes opened]