Cobit Manage IT Human Resources

13 KPIs

% IT staff competent for their roles

% of job vacancies

[number of vacancies in FTE] percentage of [total number of employees in FTE]

% of sick days (illness rate)

(number of sick hours) percentage of (number of total work hours)

Actual ratio vs. planned ratio of IT contractors to IT personnel

Average number of components under management per FTE

Average number of sick days per employee

[total number of sick days] divided by [total number of employees]

Average number of training hours per employee

(total number of training hours) divided by (total number of employees)

Average tenure per employee

average(tenure of employee)

Average training costs per employee

[Cost of training per employee] divided by [number of employees]

Job satisfaction (index)

[employee planned time + overtime] divided by [employee planned time]

Ratio of IT contractors to IT personnel

[IT personnel] divided by [IT contractors]

Staff / Personnel turnover

(FTE departures) divided by (average number of FTE employed)