Cobit Manage Operations

6 KPIs

% of outage due to incidents (unplanned unavailability)

% of scheduled work not completed on time

[number of scheduled tasks completed on-time] percentage of [number of scheduled tasks completed]

Average number of training days per operations personnel

[total number of training days] divided by [total number of personnel]

Downtime caused by deviating from operations procedures

Downtime caused by inadequate procedures

Frequency of updates to operational procedures