Metrics & KPIs
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Cobit Manage Performance & Capacity
6 KPIs
% of CIs included in capacity reviews
% of CIs monitored for performance
% of critical business processes not covered by a defined service availability plan
% of response-time SLAs not met
[response-time SLAs not met] percentage of [response-time SLAs]
% of system transactions executed within response time threshold
Average time between updates of Capacity Plan