Cobit Manage Problems

6 KPIs

% of problems resolved within the required time period

% of problems with a root cause analysis

% of problems with a root cause identified

[Problems with root cause identified] percentage of [total problems]

Average problem closure duration

average(problem time between registration and closure)

Number of business disruptions caused by problems

SUM (business disruptions caused by problems)

Problem queue rate

[number of problems closed] divided by [number of problems opened]