Hospital
85 KPIs
% of available critical and telemetry hospital beds
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% of available hospital beds
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% of complications after hospital discharge
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% of day only patients admitted to overnight stay
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% of delayed discharges
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% of emergency patients hospitalized
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% of emergency patients not hospitalized
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% of first attendances in emergency room
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% of follow-up attendances in emergency room
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% of late arrivals for surgery
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% of near misses during hospitalization
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% of nosocomial infection
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% of patients "expired"
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% of patients leaving against medical advise
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% of patients treated as day cases
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% of post-operation infections
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% of revenue from charitable sources
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% of stand-alone hospital beds
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% of surgery cases performed by hospital's top 10 physicians
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% of surgery cases performed by hospital's top five physicians
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% of surgery cases performed by hospital's top two physicians
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% of time that hospital beds remains occupied
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% of unplanned return to the OR during admission
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% of visits resulting in hospital admission
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% of visits resulting in transfer
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Acute re-admissions
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Admited patients could not be managed at home
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Average cycle time of hospital beds
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Average discharge time of patient
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Average employee costs per hospital bed
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Average length of stay for patients
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Average length of stay of patients in emergency department
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Average non-employee costs per hospital bed
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Average number of employees per 100 hospital beds
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Average number of hospital beds per m2
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Average number of surgery cases per OR
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Average nurse hours per surgery case
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Average occupation time of hospital bed
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Average profit per hospital bed
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Average profit per hospitalized patient
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Average revenue per hospital bed
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Average revenue per hospitalized patient
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Average total costs per hospital bed
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Average total fixed costs per hospital bed
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Average total variable costs per hospital bed
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Average use of cleaning agents or soap used to determine hand hygiene/ hand washing
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Billing & collections staff per FTE physician
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Compliance with narcotic documentation
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Cost per patient day
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Emergency triage rate
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12
Metrics & KPIs