Hotel

% of agent bookings

% of cancelled reservation requests

% of cancelled rooms occupied

% of direct bookings

% of guests who would rank stay as exceeding expectations

% of hotel beds occupied

% of international guests

% of local guests

% of national guests

% of non-room revenue

% of occupancy of rooms

% of reservation requests cancelled with penalty

% of reservation requests cancelled without penalty

% of rooms with maintenance issues

Average cleaning costs per room

Average corrective maintenance costs per room

Average corrective maintenance time per room

Average daily rate of rooms

Average direct costs per room

Average employee costs per room

Average fixed costs per room

Average length of stay of agent bookings

Average length of stay of direct bookings

Average length of stay of guests

Average maintenance costs per room

Average maintenance time per room

Average non-employee costs per room

Average number of guests per employee

Average number of guests per room

Average number of hotel beds per m2

Average number of tables per m2

Average preventive maintenance costs per room

Average preventive maintenance time per room

Average size of agent bookings

Average size of direct bookings

Average total costs per room

Average variable costs per room

Faults per occupancy rate

Gross operating profits per available room

Kilowatt-hours (kwh) per room

Net room revenue (NREV)

Net room revenue per available room (NREVPAR)

Number of hotel guests per employee

Ratio corrective versus preventive maintenance costs per room

Ratio corrective versus preventive maintenance time per room

Ratio direct versus indirect costs per room

Ratio employee costs versus non-employee costs per room

Ratio fixed versus variable costs per room

Ratio length of stay of agent bookings versus direct bookings

Ratio national to international guests