Metrics & KPIsHotel
55 KPIs
% of agent bookings
% of cancelled reservation requests
% of cancelled rooms occupied
% of direct bookings
% of guests who would rank stay as exceeding expectations
% of hotel beds occupied
% of international guests
% of local guests
% of national guests
% of non-room revenue
% of occupancy of rooms
% of reservation requests cancelled with penalty
% of reservation requests cancelled without penalty
% of rooms with maintenance issues
Average cleaning costs per room
Average corrective maintenance costs per room
Average corrective maintenance time per room
Average daily rate of rooms
Average direct costs per room
Average employee costs per room
Average fixed costs per room
Average length of stay of agent bookings
Average length of stay of direct bookings
Average length of stay of guests
Average maintenance costs per room
Average maintenance time per room
Average non-employee costs per room
Average number of guests per employee
Average number of guests per room
Average number of hotel beds per m2
Average number of tables per m2
Average preventive maintenance costs per room
Average preventive maintenance time per room
Average size of agent bookings
Average size of direct bookings
Average total costs per room
Average variable costs per room
Average variable costs per room
Faults per occupancy rate
Gross operating profits per available room
Kilowatt-hours (kwh) per room
Net room revenue (NREV)
Net room revenue per available room (NREVPAR)
Number of hotel guests per employee
Ratio corrective versus preventive maintenance costs per room
Ratio corrective versus preventive maintenance time per room
Ratio direct versus indirect costs per room
Ratio employee costs versus non-employee costs per room
Ratio fixed versus variable costs per room
Ratio length of stay of agent bookings versus direct bookings
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