Metrics & KPIsInsurance
44 KPIs
# Proposals accepted with deviation
% of claims paid in 30 days
% of claims where initial liability decision is not made within statutory time frame
% of claims with documentation needed/missing
% of escalated insurance claims
% of fraudulent insurance claims
% of in-time medical expenses entitlement notices
% of incorrectly assigned insurance claims
% of insurance claims handled first time correctly
% of insurance claims handled within agreed upon time-frame
% of insurance claims worked on
% of neglected insurance claims
% of overdue premium
% of re-opened insurance claims
% overdue claims
%Growth - Net written premium
Average closure duration of insurance claims
Average handling cost per insurance claim
Average handling time of insurance claims
Average insurance policy size
Average number of insurance claims per handler
Average overdue time of insurance claims
Backlog of insurance claims
Best Insured / Client GPI Forecast v Actual
Claim reserves
Claims forecast versus actual
Claims solvency (%)
Closure duration rate of insurance claims
Combined cost and claims ratio
Credit Control - Outstanding ratio
Gross claim paid
Gross Premium Income (GPI) Forecast v Actual (%)
In Force Policies to Headcount
Incurred but not reported (IBNR)
Loss Ratio (%)
Net Written Premium
Not taken up (NTU) ratio
Number of days open of Insurance Claims
Number of new insurance policies
Policy Premium to Personnel Cost
Policy renewal rate
Queue rate of insurance claims
Underwriting speed of insurances
Worst Insured / Client GPI Forecast v Actual