Insurance

# Proposals accepted with deviation

% of claims paid in 30 days

% of claims where initial liability decision is not made within statutory time frame

% of claims with documentation needed/missing

% of escalated insurance claims

% of fraudulent insurance claims

% of in-time medical expenses entitlement notices

% of incorrectly assigned insurance claims

% of insurance claims handled first time correctly

% of insurance claims handled within agreed upon time-frame

% of insurance claims worked on

% of neglected insurance claims

% of overdue premium

% of re-opened insurance claims

% overdue claims

%Growth - Net written premium

Average closure duration of insurance claims

Average handling cost per insurance claim

Average handling time of insurance claims

Average insurance policy size

Average number of insurance claims per handler

Average overdue time of insurance claims

Backlog of insurance claims

Best Insured / Client GPI Forecast v Actual

Claim reserves

Claims forecast versus actual

Claims solvency (%)

Closure duration rate of insurance claims

Combined cost and claims ratio

Credit Control - Outstanding ratio

Gross claim paid

Gross Premium Income (GPI) Forecast v Actual (%)

In Force Policies to Headcount

Incurred but not reported (IBNR)

Loss Ratio (%)

Net Written Premium

Not taken up (NTU) ratio

Number of days open of Insurance Claims

Number of new insurance policies

Policy Premium to Personnel Cost

Policy renewal rate

Queue rate of insurance claims

Underwriting speed of insurances

Worst Insured / Client GPI Forecast v Actual