IT Configuration & Asset

% of audited CIs

% of CIs mapped onto IT services in the CMDB

% of CIs monitored for performance

% of CIs under maintenance contract

% of CIs with under-capacity

% of inaccuratly registered CIs in CMDB

% of incidents not solved in-time due to inaccurate configuration data

% of licences purchased and not accounted for in configuration repository

% of services not covered in Continuity Plan

% of software licenses used

% of unauthorized CI's in the IT infrastructure

Average age of hardware assets

Average audit cycle of CIs

Average number of components under management per FTE

Average number of versions of software

Average time between CMDB reconciliation

Average time period between identifying and rectifying a discrepancy

Average time spent on CMDB reconciliation

CMDB Data Quality

Cost of CMDB reconciliation

Growth of the CMDB

Hardware asset value

Incident impact rate incomplete CMDB

Maximum age of hardware assets

Number of business compliance issues caused by improper configuration of assets

Number of deviations between configuration repository and actual configurations

Percentage of end user computers

Percentage of end user printers

Physical servers vs Virtual servers

Software support costs