Metrics & KPIsIT Continuity
9 KPIs
% of Business Processes with Continuity Agreements
% of services not covered in Continuity Plan
Accuracy of expenditure as defined in Continuity Plan
Average time between updates of Continuity Plan
Average time spent on Continuity Plans
Business Impact Analysis (BIA) Coverage
Cost of producing Continuity Plans
Frequency of review of IT continuity plan
IT Service Continuity Plan testing failures