ITIL Capacity management

% of CIs included in capacity reviews

% of CIs monitored for performance

% of CIs with under-capacity

% of network bandwidth used

% of response-time SLAs not met

% of service requests due to poor performance

% of time when Capacity resources are being used below expected

% of unplanned purchases due to poor performance

Accuracy of expenditure as defined in Capacity Plan

Average time between updates of Capacity Plan

Average time spent on Capacity Plans

Capacity plans evaluated

Cost of producing Capacity Plans

Costs associated to unplanned purchases to resolve poor performance

Number of alerts on exceeding system capacity thresholds

Number of Incidents Caused By Inadequate Capacity

Number of SLA breaches due to poor performance

Resolution Time of Capacity Shortage