ITIL Continuity management

% of Business Processes with Continuity Agreements

% of discovered issues that have been successfully corrected and tested

% of services not covered in Continuity Plan

Accuracy of expenditure as defined in Continuity Plan

Average time between updates of Continuity Plan

Average time spent on Continuity Plans

Cost of producing Continuity Plans

Frequency of review of IT continuity plan

IT Service Continuity Plan testing failures