ITIL Financial management

% of budget deviation relative to total budget

% of spent on IT maintenance

% spent on new IT developments/investments

Actual vs. budgeted costs

Average penalty costs per SLA

Cost-/Benefit estimation %

Delay in production of financial reports

Forecast accuracy of budget

Hardware asset value

Net Present Value (NPV) of investment

Number of budget deviations

Overall cost of IT delivery per customer

Return on Investment (ROI)

Software support costs

Total Cost of Ownership (TCO)

Unit costs of IT service(s)