ITIL | Information Technology

4 KPIs

% of IT staff that is ITIL trained

[number of ITIL trained IT staff] percentage of [number of IT staff]

% of IT staff with ITIL certification

[number of ITIL certified IT staff] percentage of [number of IT staff]

Cost of managing processes

(Total cost for managing processes) divided by (period)

Number of events by category

Not applicable.