ITIL Release management

% of successful software upgrades

% of successfull software installations

Average costs of a release

Average costs of release

Average cycle time between urgent releases

Fail rate of tested vs non-tested emergency releases

Number of incidents due to the deployment of releases

Number of software defects in production

Number of untested releases

Number of urgent releases

Percentage of deployed releases that caused incidents

Percentage of deployments that required a back-out or remediation plan to be actioned

Percentage of succesful releases