Key Performance Indicators

% of KPI’s reported according to approved plan

% of KPIs compared against benchmarks

% of KPIs outside set objectives

% of KPIs that are automatically measured

% of KPIs that are improved

% of KPIs that are manually measured

% of KPIs that are worsened

% of KPIs that do not reflect business goals

% of KPIs within set objectives

% of measured KPIs

Accuracy of information

Average cost of automated measurement per KPI

Average cost of benchmarking per KPI

Average cost of manual measurement per KPI

Average data collection costs per KPI

Average KPI improvement

Average time between updates of KPIs

Average time between updates of KPIs with automated measurement

Average time between updates of KPIs with manual measurement

Cost of automated measurement of KPIs

Cost of KPI benchmarking

Cost of KPI measurement

Cost of manual KPI measurement

Degree of data support for reporting of trends and scenario analysis

Number of sources used for data collection

Ratio between cost of automated and manual KPI measurement