Knowledge

% of documents in non-enterprise repositories

% of enterprise documents accessible to search engine

% searches resulting in a document being opened

Average age of knowledge assets

Average frequency of updates of documents

Cost of IT as % of total cost of KM

Cost of participation in KM activities as % of total cost of KM

Document storage costs

Frequency of use of knowledge assets

Number of new commercial proposals launched

Ratio of paper to electronic documents

Total costs of Knowledge Management per FTE

Total number of active face to face communities of practice per full time KM employee

Total number of KM participants per full time KM employee