Home / Categories / MOF Problem Management

MOF Problem Management

12 KPIs

% of overdue problems
% of problems resolved within the required time period
% of problems with a root cause analysis
% of problems with a root cause identified
[Problems with root cause identified] percentage of [total problems]
% of problems with available workaround
% of unmodified/neglected problems
Average cost to solve a problem
(Total costs to solve problems) divided by (Total problems)
Balance of Problems solved with a KE - RFC or other
Number of business disruptions caused by problems
SUM (business disruptions caused by problems)
Problem backlog
Problem queue rate
[number of problems closed] divided by [number of problems opened]
Ratio of number of incidents versus number of problems
[number of incidents] divided by [number of problems]