MOF Problem Management

% of overdue problems

% of problems resolved within the required time period

% of problems with a root cause analysis

% of problems with a root cause identified

% of problems with available workaround

% of unmodified/neglected problems

Average cost to solve a problem

Balance of Problems solved with a KE - RFC or other

Number of business disruptions caused by problems

Problem backlog

Problem queue rate

Ratio of number of incidents versus number of problems