Network

% of network bandwidth used

% of network packet loss

% of outage due to changes (planned unavailability)

% of outage due to incidents (unplanned unavailability)

Availability

Availability (excluding planned downtime)

Average international jitter

Average international packet loss %

Average international round-trip latency

Average national jitter

Average national packet loss %

Average national round-trip latency

Average network round trip latency

Average network throughput

Average retransmissions of network packets

Downtime

Mean Time to Repair (MTTR)

Mean-time between failure (MTBF)

Minimum bandwidth guarantee

Network Asset Efficiency %

Number of detected network attacks

Number of installed vs. utilized ports

Number of network compliance IT audits per year

Power draw % by network

Time to fix connectivity problems

Unit costs of IT service(s)

Watts per Active Port