Network

27 KPIs

% of network bandwidth used

[Bandwith used] percentage of [total bandwith]

% of network packet loss

% of outage due to changes (planned unavailability)

[Outage due to planned changes] percentage of [total Outage]

% of outage due to incidents (unplanned unavailability)

Availability (excluding planned downtime)

[Actual uptime] percentage of [Planned uptime]

Average international jitter

Average international packet loss %

Average international round-trip latency

Average national jitter

Average national packet loss %

Average national round-trip latency

Average network round trip latency

Average network throughput

Average retransmissions of network packets

[1 - (Availability/100)] X 365 X 24 X 60

Mean Time to Repair (MTTR)

Average of time between resolution of incident and start of incident

Mean-time between failure (MTBF)

Minimum bandwidth guarantee

Network Asset Efficiency %

asset efficiency = (current capacity X average utilization) / reference capacity

Number of detected network attacks

Number of installed vs. utilized ports

Number of network compliance IT audits per year

Power draw % by network

Time to fix connectivity problems

Unit costs of IT service(s)

[cost of providing IT service] divided by [number of units e.g. application transactions, storage GB, number of email accounts, etc.]

Watts per Active Port