Metrics & KPIsOutsourcing
13 KPIs
% Actual vs. Estimated Savings
% of (major) suppliers subject to monitoring
% of invoices disputed
% of key stakeholders satisfied with suppliers
% of suppliers screened on human rights
% of time sheets in need of correction/validation
% of user complaints due to contracted services
% of vendor services delivered without agreed service targets
Number of formal disputes with suppliers
Number of PO Line Items with Detailed Production Plan
Ratio of price paid to price quoted
Revenue $ generated per Project Manager
Vendor/client quality calibration variance