Payroll

% of manual payroll payments

% of new employees added to the payroll master files within appropriate period

% of payroll disbursements that include retroactive pay adjustments

% of payroll transactions that are disbursed to appropriate employees

% of terminated employees removed from the payroll master files within appropriate period

% of untimely payroll payments

Accuracy of changes in payroll master files

Amount of payroll rework per 1000 employees

Cost per payroll per 1000 employees

Cost per payslip issued

Cycle time to process payroll

Cycle time to resolve payroll errors

Instances of filing of accurate statutory returns

Number of payroll administration errors

Number of payroll payment errors

Payment errors as % of total payroll disbursement

Policy Premium to Personnel Cost

Salary & Expenses Overpayment %

Salary range exception factor

Systems cost of payroll process as % of total payroll cost

Timeliness in submission of statutory returns