Public library
14 KPIs
% of requests for books met within 7 days
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% of requests for information or papers satisfied
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% of visitors that use reading rooms
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Average book borrow time
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Average number of issues per borrower
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Average overdue time of book borrows
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Average time between book borrow
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Average time taken to satisfy book requests
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Borrowers as a % of the resident population
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Gross library expenditure per capita
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Library issues per capita
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Number of attendances per 1,000 population
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Percentage of items returned from loan reshelved within 24 hours
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Total registered Library members
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Metrics & KPIs