Public library

14 KPIs

% of requests for books met within 7 days
% of requests for information or papers satisfied
% of visitors that use reading rooms
Average book borrow time
Average number of issues per borrower
Average overdue time of book borrows
Average time between book borrow
Average time taken to satisfy book requests
Borrowers as a % of the resident population
Gross library expenditure per capita
Library issues per capita
Number of attendances per 1,000 population
Percentage of items returned from loan reshelved within 24 hours
Total registered Library members