Road services
20 KPIs
% of customers satisfied with the Flood Prevention Service
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% of customers satisfied with the Public Utilities Service
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% of customers satisfied with the Roads Maintenance Service
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% of customers satisfied with the Street Lighting Service
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% of customers satisfied with the Winter Maintenance Service
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% of excavated road material which is recycled
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% of gullies cleaned per quarter against annual target
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% of planned pre-salting of primary routes completed within time
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% of school crossing patrol locations staffed
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% of street light repairs completed within 7 days
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% of street lighting columns over 30 years old
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% of street lighting columns replaced per annum
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% of street/road signs repaired within 28 days
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% of traffic lights repairs completed within 48 hours
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Average maintenance cost per lighting unit
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Average time taken to repair street/road signs
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Average time to repair street lights
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Average time to repair traffic lights
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Gross cost of street lighting per lamp
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Km of backlog of roads eradicated
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Metrics & KPIs