Metrics & KPIsRoad services
20 KPIs
% of customers satisfied with the Flood Prevention Service
% of customers satisfied with the Public Utilities Service
% of customers satisfied with the Roads Maintenance Service
% of customers satisfied with the Street Lighting Service
% of customers satisfied with the Winter Maintenance Service
% of excavated road material which is recycled
% of gullies cleaned per quarter against annual target
% of planned pre-salting of primary routes completed within time
% of school crossing patrol locations staffed
% of street light repairs completed within 7 days
% of street lighting columns over 30 years old
% of street lighting columns replaced per annum
% of street/road signs repaired within 28 days
% of traffic lights repairs completed within 48 hours
Average maintenance cost per lighting unit
Average time taken to repair street/road signs
Average time to repair street lights
Average time to repair traffic lights
Gross cost of street lighting per lamp
Km of backlog of roads eradicated