Storage

# of FTE per size of storage under management

% of (assigned) disk space quota used

% of failed system transactions

% of outage due to changes (planned unavailability)

% of outage due to incidents (unplanned unavailability)

% of physical backup / archive media that are fully encrypted

% of system transactions executed within response time threshold

% of system transactions executed within response time threshold during peak-time

Availability

Availability (excluding planned downtime)

Average response time of transactions

Average storage/disk read time

Average storage/disk seek time

Average storage/disk transfer rate

Average storage/disk write time

Downtime

Maximum response time of transactions

Mean time to provision

Mean Time to Repair (MTTR)

Mean-time between failure (MTBF)

Power draw % by storage

Storage Asset Efficiency %

Storage/disk capacity

Storage/disk rotation speed

Unit costs of IT service(s)