Metrics & KPIsVRM Orders
28 KPIs
Customer Request Lead Time
Invoice Management Cost
Negotiated Agreement Errors / Omissions
Order Authorization to Order Receipt Cycle
Order Cycle, Customer Receipt to Install
Order Cycle, Entry to Payment
Order Cycle, Order Entry to Build Start
Order Cycle, Order Entry to Shipment
Order Cycle, Order Receipt to Entry
Order Cycle, Order Shipment to Receipt
Order Fill Rate, Customer
Order Fill Rate, Supplier
Order Fulfillment Costs
Order Fulfillment Lead Time
Order Management Cost, Plant Specific
Order Management Costs
Order Management Costs, Order Specific
Order Management Costs, Return Specific
Orders, Correct Documentation
Orders, Damage Shipments
Orders, Delivery Errors
Orders, Invoice Errors
Orders, Number of Lines
Orders, Total Orders Entered
Percentage of Faultless Installations
Quote Call Back Ratio
Quote Turnaround Time
Ratio, Contract Compliance