Web Hosting

% of (assigned) disk space quota used

% of outage due to changes (planned unavailability)

% of outage due to incidents (unplanned unavailability)

Availability

Availability (excluding planned downtime)

Average network round trip latency

Downtime

Mean time to provision

Mean Time to Repair (MTTR)

Mean-time between failure (MTBF)

Minimum bandwidth guarantee

Unit costs of IT service(s)

Website success rate