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% of open service requests worked on

ASL Incident management[None]Percentage

Definition

This KPI monitors the number of open service requests opened before a given time period and modified in that given time period relative to the number of open requests opened before the time period. In other words, what percentage of the service requests that could have been worked on, were actually worked on.

Formula

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Tags

Service Request, open, service request, request

Metadata

Category: ASL Incident management · Added: May 17, 2026

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