% of outage due to incidents (unplanned unavailability)

ASL Incident managementMinimizePercentage

Definition

Percentage of outage (unavailability) due to incidents in the IT environment, relative to the service hours.

Formula

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Tags

outage, unavailability, availability, incident, unplanned, planning

Metadata

Category: ASL Incident management · Added: May 17, 2026

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