Home / Cobit Manage Service Desk & Incidents / % of overdue service requests

% of overdue service requests

Cobit Manage Service Desk & IncidentsMinimizePercentage

Definition

Number of overdue service requests (not closed and not solved within the established time frame) relative to the number of open (not closed) service requests.

Formula

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Tags

overdue, Service Request, time, request, support ticket

Metadata

Category: Cobit Manage Service Desk & Incidents · Added: May 17, 2026

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