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% of problems with available workaround

ASL Quality management[None]Percentage

Definition

Number of open problems for which a workaround is available relative to the total number of all open problem records.

Formula

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Use Case / Interpretation

It reflects the ability of Problem management to create workarounds and minimize the negative effects of having errors in the IT infrastructure and services provided.

Tags

problem, workaround

Metadata

Category: ASL Quality management · Added: May 17, 2026

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