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% of reopened incidents

ASL Incident managementMinimizePercentage

Definition

Number of incidents closed that were re-opened relative to the number of all incidents closed in a given time period. Of course, usage of this KPI is only meaningful if in your Incident Management process it is allowed to re-open calls.

Formula

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Use Case / Interpretation

This KPI measures the quality of solutions provided by the Incident Management process.

Tags

incident, reopen, management

Metadata

Category: ASL Incident management · Added: May 17, 2026

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