Home / ASL Incident management / % of reopened service requests

% of reopened service requests

ASL Incident managementMinimizePercentage

Definition

Percentage of closed service requests that have been reopened (and therefore initially not resolved according to the customer), relative to closed service requests within a given time period.

Formula

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Tags

service request, reopen, request

Metadata

Category: ASL Incident management · Added: May 17, 2026

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