Home / Cobit Manage Service Desk & Incidents / % of reopened service requests

% of reopened service requests

Cobit Manage Service Desk & IncidentsMinimizePercentage

Definition

Percentage of closed service requests that have been reopened (and therefore initially not resolved according to the customer), relative to closed service requests within a given time period.

Formula

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Tags

service request, reopen, request

Metadata

Category: Cobit Manage Service Desk & Incidents · Added: May 17, 2026

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