Home / IT Service Desk & Support / % of reopened service requests

% of reopened service requests

IT Service Desk & SupportMinimizePercentage

Definition

Percentage of closed service requests that have been reopened (and therefore initially not resolved according to the customer), relative to closed service requests within a given time period.

Formula

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Tags

service request, reopen, request

Metadata

Category: IT Service Desk & Support · Added: May 17, 2026

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