% of service requests posted via web (self-help)

IT Service Desk & SupportMaximizePercentage

Definition

Percentage of service requests posted via web (self-help) relative to all received service requests within measurement period.

Formula

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Use Case / Interpretation

Self-help may reduce costs.

Tags

service request, request

Metadata

Category: IT Service Desk & Support · Added: May 17, 2026

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