Home / ITIL Service level management / % of services covered by SLA

% of services covered by SLA

ITIL Service level managementMaximizePercentage

Definition

Number of deployed services that are related to one or more SLAs relative to all services deployed within the IT service domain.

Formula

[number of services provided under SLA] percentage of [total number of provided services]

Use Case / Interpretation

It reflects the degree in which the services provided are based on a business need.

Tags

service, SLA, service level agreement, Service Level Agreement