Home / ITIL Service level management / % of SLA breaches caused by underpinning contracts

% of SLA breaches caused by underpinning contracts

ITIL Service level managementMinimizePercentage

Definition

Percentage of Service Level Agreement breaches caused by underpinning contracts. An underpinning contract is a contract for an IT services that is required to provide services to the end-customer.

Formula

Register or log in to view the calculation formula. Sign up or log in.

Tags

SLA, Service Level Agreement, contract, breach, agreement

Metadata

Category: ITIL Service level management · Added: May 17, 2026

No ratings yet
Comments (0)

Log in to rate and comment.

Be the first to comment on this KPI.