Home / ITIL Service level management / % of SLA reviews conducted on-time

% of SLA reviews conducted on-time

ITIL Service level managementMinimizePercentage

Definition

Percentage of Service Level Agreement (SLA) reviews that have been conducted on-time (within their plan date), relative to all SLA reviews within the measurement period.

Formula

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Tags

SLA, Service Level Agreement, review, agreement

Metadata

Category: ITIL Service level management · Added: May 17, 2026

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