Metrics & KPIs% of SLAs requiring changes
Definition
Percentage of Service Level Agreements (SLAs) requiring changes (because targets not attainable, etc.) relative to all SLAs in production.
Tags
SLA, Service Level Agreement, change, target, deadline, agreement
Percentage of Service Level Agreements (SLAs) requiring changes (because targets not attainable, etc.) relative to all SLAs in production.
SLA, Service Level Agreement, change, target, deadline, agreement