Metrics & KPIs% of unplanned outage/unavailability due to changes
Definition
Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was not planned before implementation of the change.
Formula
[Total unplanned outage due to changes] percentage of [Total unplanned outages]
Tags
change, availability, unavailability, outage, unplanned, implementation, planning