Metrics & KPIs% of urgent changes
Definition
Number of opened, urgent changes relative to the total number of changes opened in a given time period. This KPI reflects the size of the potential risk of urgent changes on the quality and performance of the change management process.
Formula
[number of opened urgent changes] percentage of [total number of changes opened]
Use Case / Interpretation
This KPI reflects the size of the potential risk of urgent changes on the quality and performance of the change management process.
Tags
change, urgent, risk, urgency, quality, management