Abandon rate of incoming phone calls

VRM Customer ServiceMinimizePercentage

Definition

Percentage of telephone calls abandoned by the caller while waiting to be answered.

Formula

Register or log in to view the calculation formula. Sign up or log in.

Tags

phone, telephone, call, abandon

Metadata

Category: VRM Customer Service · Added: May 17, 2026

No ratings yet

Comments (0)

Log in to rate and comment.

Be the first to comment on this KPI.