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Access Lines Per Call Centre Employee (ALPCCE)

Telecommunications[None][None]

Definition

A headcount measure used by Service Providers to measure Call Centre Support efficiencies. Calculated by the ration of Access Lines to Number of Call Centre Employees (Access Lines divided by Number of Call Centre Employees). Can be flawed if IVRS system is used in case of emergency.

Formula

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Tags

employee, staff, emergency, support

Metadata

Category: Telecommunications · Added: May 17, 2026

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